Organisational Resilience- The Bsi Model - Products and Services

In resilience terms we have already spoken about people and processes. We now need to talk about how the products and services an organisation produces are vulnerable to resilience pressures.

What are the risks we need to assess?

In current times the demand and sustainability of the products and services we need to offer will need to be assessed.

Are they still relevant and will they need to change.

The BSI resilience model addresses the following points as they relate to our products and services, namely:

1.Horizon Scanning

2. Innovation

3. Adaptive capacity

In this context we need to aim for an excellent product and service to deliver. Will it meet future need and demand?

Do we scan the horizon constantly to determine new services and needs?

Are our products innovative in the sense of their features and attractiveness to the market?

The adaptive capacity relates to the ability òf our organisation to learn from the past and identify and embrace future trends and desires.

These three points form the basis by which we can assess our products and services in terms of the resilience challenge.

Do we do this on a systematic basis and how does that marry up to the people and processes elements of thè BSI model we have already identified?

Our risk register must be judged by the impact it will have on the nature of the products and services we will need to offer.

For example we may move from physical events to digital service delivery. We do need to identify how such a move will impact on our costs and revenues moving forward.

This needs us to have the knowledge and ability to ask and answer bold questions and be prepared to adopt radical solutions to resilience challenges.

Are we prepared to go down this road?

It is a scary road but nevertheless one we cannot avoid.

So, people, process, products/services resilience challenges have been identified.

In my next blog I will top these off with perhaps the most important of these elements which will be the quality of organisational leadership and management and how it deals with those resilience challenges.

This could be the most Important element òf the BSI resilience model.

Watch this space.