
In Operational Resilience circles we always seem to talk about finance based issues and although they are important they do not form the total Resilience picture.
The BSI model of organisational resilience talks about the following key elements which we will examine in separate blogs, namely:
People
Processes
Products and Services
Leadership and Management
All these elements meld together to produce a resilient organisation and in today's blog we will look at the "people" element of this equation.
This seems a soft element to consider when compared to financial resilience issues but it is is a really crucial factor.
The first experience of a person transacting with your organisation is its people and the impression they leave is a lasting one.
In a time of uncertainty and lack of truth it has never been more important for the people involved in an organisation which is striving for greater resilience to be:
Open and transparent
Honest and truthful
Work collaboratively both within and across organisations
Search out good contacts that can help you and your organisation become more resilient
Horizon scan and identify and mitigate future risks
Learn from failure and improve
These are all key elements of people who run and operate in resilient organisations. These areas are difficult and challenging but they are necessary for resilience success.
The BSI model also addresses the particular culture of the organisation you are in. Is it progressive and do you adhere to it?
Before an organisation embarks on any resilience journey its people must be trained and committed to the resilience cause both personally and organisationally.
Do you fit that bill?
If you don't then your resilience journey could be a non starter so the people angle of organisational resilience must be tackled.
More of the BSI organisational resilience model, people element, includes:
Culture
Community
Awareness and Training
Alignment
Culture is the extent to which values of the organisation are shared and all employees are engaged.
Community means the extent to which community relations, stewardship and social responsibility are delivered
Awareness and training apply to the levels of testing of organisational resilience in the organisation
Alignment means aligning different disciplines in the organisation like quality, health and safety, information security and safeguarding to make the organisation more resilient
These people matters do not readily spring to mind when talking about resilience but they are people based matters which must be considered.
When you rhink of alignment the Grenfell tragedy is a classic case of when different approaches to resilience did not align, especially health and safety strategy then a tragedy ensued.
No one wants that so let's ensure it doesn't happen!
People are crucial to organisational resilience!
We cannot forget that!
Comments