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Resilience- From Operational to Personal Resilience


In this pre Easter posting of my blog I want to try and define some personal traits of resilience with the celebrated author Amanda Ripley.


Amanda is a resilience specialist and we have spoken much about the organisation and how people, process, services and leadership/management are important characteristics of operational resilience.


These also encompass horizon scanning, financial and supply chain issues as well as a proper enumeration of risks which the organisation faces.


In this blog I want to explore further some specific issues which both the organisation and individuals within it, face, when considering the topic of resilience!


If you want to find out more about Amanda's contribution to this debate, please review her website, below:



The following points are pertinent:


1Cultivate Resilience


People who behave well in a crisis have the following characteristics:


-They believe they can influence what happens to them

- They find some meaning in difficult situations

- They learn from good and bad experiences


Do these characteristics chime with you?


If not you need to develop them!


2. Who Can Help You?


Find out the organisations and people who can help you in your hour of need. Map out who they are coupled with their assets and liabilities.


Never be afraid to ask for help. You cannot solve all challenges solely on your own.


So don't do that. Identify these helpers well in advance and get their agreement to help you.


3. Lower your Anxiety


Stay calm and relax. Do not panic and approach the situation logically but with purpose.


Do the best you can in the situation you are in. You can only do your best in this respect!


4. Maintain Health


This applies to your organisation as well as yourself!


If either you or your organisation are unhealthy in terms of people, process, service, leadership/:management and your relationship with wider society you will really struggle to survive any crisis!!


You may be financially sound but if you are deficient in other areas you will still fail.



5. Calculate the risks you face


This is something that I have emphasised throughout my blogs.


List your biggest risks you might face and consult local and national resilience forums to do this.

Do not ignore your own assessments of risks you might face. There are always risks specific to your organisation.

Don't ignore them.


Prepare a risk register and plan to mitigate, avoid, transfer or bear these risks!


Use data and not emotion!


Anticipate, plan,prepare and respond!


6. Train to Respond


Don't just leave risks in a risk register to fester.


You must practice your responses in a stress test environment at least annually.


Devise scenarios to go through them and then debrief on what went badly and what went well then improve!!


Most people who escaped the September 11th 2001 terrorist attacks constantly practiced how to escape from such a situation.


They were not caught cold because they had practiced what to do so many times!


This is what you must do: practice and learn.


The latest UK government consultation on corporate governance urges at least 2 stress tests to be undertaken for major risks by a company.


I'm sure that many organisations don't do this but they should! Indeed must!


Have you organised any stress testing for your organisation?


Have you learnt any lessons from this testing?


All staff of an organisation should have an additional resilience role ad well as their main job, to facilitate such stress tests!


These are are the key factors that can work to combine operational and personal resilience!


Please observe and action them!


Have a great Easter in 2021!


I will return after the Easter holiday with more postings!


See you then!

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